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How to Access a Doctor

calendarThe telephone lines are open from 08:00 until 18:30 Monday to Friday. To make an appointment you can either call in personally or telephone 0115 961 4583. We do have some early appointments before 8:00am so the reception team will be available to talk to you face to face from as early as 7:00am.

 If you have registered for our online services you can book via the above link.

You will be offered the first available appointment with the doctor of your choice.

Urgent cases can very often be dealt with the same day by one of our Senior Clinicians.  This may be via telephone consultation, by appointment on the day or dropping in on one of our walk in sessions.

You may prefer to book an appointment a few days in advance.

At the surgery we will try to see you as near to your appointment time as possible, usually within 20 minutes.

You may book a ‘telephone consultation’ when you do not need to actually see the doctor, but would like to discuss your condition and ask questions, or to discuss the need for an urgent appointment.

Walk in sessions: WALK IN SESSIONS EXPLAINED

Trentside have  ‘walk in sessions’ every day and these have proved to be quite popular with patients.
We have received some feedback and it was thought that the process of booking in to these sessions needed to be made clearer.
         Below is a list of days and times these sessions will run.
Day
Start time
Booking in time
Monday
8:30am
8:30am-11:00
Tuesday
8:30am
8:30am-10:00am
Wednesday
8:30am
8:30am-11:00am
Thursday
8:30am
8:30am-11:00
Friday
8:30am
8:30am-11:00
 
These sessions are run by Senior Clinicians who are experienced in dealing with most medical problems. Any issues arising during your appointment will be dealt with appropriately. Patients presenting between the times written above, will be seen.
Remember these sessions are a ‘walk in’ so this will involve you sitting and waiting to be called. You will be seen in the order of your arrival.
Unfortunately we cannot give an exact time.
Please note the reception team will
book you in’ from 8:30am.

How to Access a Nurse

Nurse access is by pre-booked appointments or telephone consultation where appropriate. Click on the "Nurses" tab above for information about when you should see one.

Sick Children

Sick children will always been seen as soon as possible if brought to the surgery.  This is usually much quicker than a home visit, and the surgery has much better facilities for assessing your child.  If in doubt about bringing your chid, please telephone the surgery for advice first. We also offer some dedicated  appointments with the Practice medical team specifically for young children.

Help us to Help You

 

Please let us know if you cannot keep an appointment so that it can be offered to someone else.

Missed appointments, or unreasonable requests for urgent appointments and home visits, make it difficult for us to provide a good service to all our patients.

In order to maintain a good service to our patients, if you do not attend 3 or more appointments at this surgery, without informing us that you wish to cancel your appointment, we reserve the right to cancel your registration.

We would always write to you to inform you of this.

Chaperones

It is the policy of this practice to respect privacy, dignity, cultural and religious beliefs of our patients.  If you feel you would like a chaperone present during a physical examination by a doctor or other health professional, let us know.

 
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